The IT Mentality:

User: “Help there’s an alligator in my cubical!”
IT: “Do you have to place your bum directly in the alligator’s mouth when you work, or can you work around the alligator?”
User: [reluctantly admits] “Well, the alligator isn’t taking up the entire cubical.”
IT: “Okay, well, I’m going to close this help ticket for now. If the alligator takes a limb, you can always reopen it.”